We're pretty easy to work with. We tend to be low key and informal, so we don't have a lot of policies, but we do have a few.
We are authorized dealers for everything we sell. Anything you buy from us will be new in the box unless we have specifically stated otherwise. The manufacturer's warranty applies to all products. If a product fails within the warranty period, we'll come and get it, evaluate it and take care of it. If we can provide you with a loaner, we will, although sometimes that just isn't possible.
Unless a product is just too large, we will open the box and inspect it before delivering it to you. In some cases we may hook it up and ensure it is working properly.
Electronic waste is a big problem. Many people don't realize that old electronics can be recycled and kept out of our landfills. We recycle everything possible. When we finish a project for you, if you don't want to keep the packaging, we will take it all with us and recycle it appropriately. We will also take any old electronic items and take them to the electronics recycler. (The recycler charges a small fee for certain types of TVs.)
We use Midwest Electronics Recovery in Walford, just a few miles from Cedar Rapids. They are committed to responsible parts recovery and recycling. Their website is here.
Best Buy and Staples also have electronics recycling programs. Check their respective websites for details, but in general, you can walk in the front door with your old electronics item and just hand it to them. Bravo for them.
Copyright 2017 Sweet Spot Audio Video Systems. All rights reserved.
P.O. Box 11024 | Cedar Rapids, Iowa 52410 | 319-270-5342